catering policies and guidelines
Our goal is to provide you with quality and innovative catering services. Your cooperation with the following guidelines will help
us focus on our overriding goal: the success of your event.
Event and Food Safety
We promise to:
You promise to:
- Plan the length of your event so that food will not be in service beyond two hours.
- Provide transportation for guests who have been drinking alcohol.
- Not remove any food from the premises for your safety and that of your guests.
- Be responsible for lost or stolen articles.
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Ordering Guidelines
We Promise To:
Make every effort to accommodate all of your catering requests. Our business work day is Monday through Friday from 8 a.m. to 4:30 p.m.; all arrangements must be made within these hours. A 15 percent late fee will be applied for events booked or modified outside of our guidelines.
Make every effort to accommodate all of your catering requests. Our business work day is Monday through Friday from 8 a.m. to 4:30 p.m.; all arrangements must be made within these hours. A 15 percent late fee will be applied for events booked or modified outside of our guidelines.
You Promise To:
Provide us with a minimum of 10 business days' notice. We recommend placing your order as early as possible. Even if the date of the event is only tentative, please make arrangements with the catering department so we can at least get your event on record. While every effort is made to accommodate all catering requests, we cannot guarantee service with notice less than 10 business days.
Provide us with a minimum of 10 business days' notice. We recommend placing your order as early as possible. Even if the date of the event is only tentative, please make arrangements with the catering department so we can at least get your event on record. While every effort is made to accommodate all catering requests, we cannot guarantee service with notice less than 10 business days.
To meet your catering needs, we require the following:
Book event……………………………………………………….10 business days prior to the event.
Final menu selection…………………………..……….…..…..10 business days prior to the event.
Final attendance guarantee…………………..……….…........ 7 business days prior to the event.
Canceled event……………………………………..………....... 7 business days prior to the event.
Staffing
We promise to:
Provide a highly trained, courteous staff who knows how to orchestrate a successful event with professionalism.You promise to:
- Respect the time and commitments of our hospitality staff. Please help them keep to their work schedules.
- Pay a hospitality staffing fee if your event requires extra staff or extends beyond prearranged hours
Guest Count Guarantee
We Promise to:
Use the number you provided on the latest event order on record, if we do not receive a call or e-mail seven business days prior to your event.
You Promise to:
Provide us with your final guest count to our catering sales office by noon, seven business days prior to your event.
Provide us with your final guest count to our catering sales office by noon, seven business days prior to your event.
Cancellation or Change in Events
We Promise to:
Attempt to keep the costs billed to the customers at a minimum.
You Promise to:
Notify our catering office via phone or e-mail by noon, seven business days prior to your event. Should you need to cancel your event in less than seven business days we will charge 50 percent of the cost of the event. In the event of a late cancellation due to severe weather, every attempt will be made to keep the costs billed to the customers at a minimum on a case by case basis.
Notify our catering office via phone or e-mail by noon, seven business days prior to your event. Should you need to cancel your event in less than seven business days we will charge 50 percent of the cost of the event. In the event of a late cancellation due to severe weather, every attempt will be made to keep the costs billed to the customers at a minimum on a case by case basis.
We promise to:
Charge the rates as follows for deliveries;
Charge the rates as follows for deliveries;
Orders less than $75………………………………….….….... $20
Orders more than $75…………………………………….…... $15
Weekend or Orders before 8 a.m or exceeding 5 p.m.….... $25
Alumni House……………………………………………….…. $25
Corey Union……………………………………………………. Free of Charge
You Promise to:
Allow us access to your delivery location at least 30 minutes prior to your event; larger events will require additional setup time.
We Promise to: Allow us access to your delivery location at least 30 minutes prior to your event; larger events will require additional setup time.
To order a vast array of linen colors; the costs for linen are as follows:
· Tablecloths, $3.25
· White Linen Skirting, $25
· Napkins, $.50
You Promise to:
Provide us with your linen order seven business days prior to your event.
Provide us with your linen order seven business days prior to your event.
Specialty Linen
We Promise to:
Work with a variety of companies that provide specialty linen to compliment your décor, theme and personal taste. Our sales team would be more than happy to meet and share our large selection of specialty linen.
Work with a variety of companies that provide specialty linen to compliment your décor, theme and personal taste. Our sales team would be more than happy to meet and share our large selection of specialty linen.
You Promise to:
Meet with our sales team and review our large selection of specialty linen
We Promise to:
Provide high-quality black foam products as our standard, unless noted or otherwise requested. We offer china service or classicware for any event at the following cost:
Provide high-quality black foam products as our standard, unless noted or otherwise requested. We offer china service or classicware for any event at the following cost:
Coffee or Beverage Breaks..................$1.50 Classicware or $2.00 per person China
Receptions..............................................$1.50 Classicware or $2.00 per person China
Lunch or Dinner Service........................$2.00 Classicware or $3.00 per person China
Receptions..............................................$1.50 Classicware or $2.00 per person China
Lunch or Dinner Service........................$2.00 Classicware or $3.00 per person China
Corey Union…………………......……..China Free of Charge
You Promise to:
Let us know of your final course selections, so that we may finalize the pricing of our service ware.
Let us know of your final course selections, so that we may finalize the pricing of our service ware.
We Promise to:
Provide you with the equipment necessary for your catered event. In the occurrence of a very large event, specialty equipment may need to be rented. We can provide this for you at an additional charge.
Provide you with the equipment necessary for your catered event. In the occurrence of a very large event, specialty equipment may need to be rented. We can provide this for you at an additional charge.
You Promise to:
Be responsible for the equipment we have provided. Any missing or damaged catering equipment or supplies will be charged to you, at replacement costs.
Be responsible for the equipment we have provided. Any missing or damaged catering equipment or supplies will be charged to you, at replacement costs.
Room Reservations
We Promise to:
Make suggestions on rooms available for event/meeting use.
Make suggestions on rooms available for event/meeting use.
You Promise to:
Reserve your event space/meeting room prior to making your catering arrangements. To reserve a space for an on-campus event, please contact Campus Activities at (607) 753-5574 for your booking needs. For Caleion Room in Corey Union or The Colloquium in Old Main, our on-premise event space, please contact (607) 753-4626. The event location must be unlocked and available at least 30 minutes prior to the event start time as shown on the event order. You are responsible for the safekeeping of all ASC Catering equipment dropped off at the site. Any lost or damaged equipment will be charged at replacement value. ASC Catering is not responsible for table and chair setups. You will need to request your specific room setup’s needs through Campus Activities.
Reserve your event space/meeting room prior to making your catering arrangements. To reserve a space for an on-campus event, please contact Campus Activities at (607) 753-5574 for your booking needs. For Caleion Room in Corey Union or The Colloquium in Old Main, our on-premise event space, please contact (607) 753-4626. The event location must be unlocked and available at least 30 minutes prior to the event start time as shown on the event order. You are responsible for the safekeeping of all ASC Catering equipment dropped off at the site. Any lost or damaged equipment will be charged at replacement value. ASC Catering is not responsible for table and chair setups. You will need to request your specific room setup’s needs through Campus Activities.
Alcohol
We Promise to:
Provide a full range of premium alcoholic and nonalcoholic beverages
Provide a full range of premium alcoholic and nonalcoholic beverages
You Promise to:
For events with alcohol service:
- The serving of alcohol at any given event is subject to Campus and State Liquor Authority approval
- Temporary liquor licenses are required for all bars outside Corey Union.
- Alcoholic beverage permit applications must be processed at least 45 business days before the event. Each temporary license will incur a charge of $60 each. We will not be able to provide or serve alcohol at a function booked after this 45-day time period.
- A bar setup fee of $200 will be waived if minimum sales of $250 has been met. Once the $250 minimum has been reached, you will be billed on actual consumption.
- Bars exceeding three hours in length will be assessed a $75 per hour labor charge for service beyond the three-hour period
- Sufficient quantities of non-alcoholic beverages and food must be available and displayed at all times.
- Provide transportation for those who were consuming alcohol
Payment Guidelines
We Promise to:
Uphold the SUNY Cortland billing code. We also accept Visa, Master Card, Discover Card, certified check or money order. Please provide method of payment when finalizing your order. Connections are not an authorized method of payment for Catering services.
Uphold the SUNY Cortland billing code. We also accept Visa, Master Card, Discover Card, certified check or money order. Please provide method of payment when finalizing your order. Connections are not an authorized method of payment for Catering services.
You Promise to:
To contact our Catering department regarding payment terms and conditions. In some cases, a 50 percent deposit prior to the event date will be required.
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To contact our Catering department regarding payment terms and conditions. In some cases, a 50 percent deposit prior to the event date will be required.
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Tax-Exempt Forms
We Promise to:
Work with tax-exempt groups to process their forms.
Work with tax-exempt groups to process their forms.
You Promise to:
Provide our office a copy of your tax-exempt form at the time of ordering, you can fax a copy to (607) 753-5938.
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Provide our office a copy of your tax-exempt form at the time of ordering, you can fax a copy to (607) 753-5938.
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Flowers
We Promise to:Handle your needs for your event. We have a preferred local florist and can handle all of your floral needs! We offer competitive pricing on the highest quality arrangements.
You Promise to:
Inform of us of your needs, including decorative requests so that any additional fees can be determined according to your needs.
Inform of us of your needs, including decorative requests so that any additional fees can be determined according to your needs.