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Catering College Store Connections/Privileges Account General ASC Policies Gift Cards ID Card Laundry Meal Plans Microfridge/Safe Rental Off Campus Partners Package Pickup & Shipping Parking Personal Property Insurance Vending
Catering
Cancellation of a scheduled event

CLICK HERE to review General Information on our Catering website.


 

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Taste To Go Terms and Conditions

We package Taste to Go orders so that you can easily pick them up and transport them to your event.

We promise to provide:

*High-quality, economical catering packages.
*A well-presented pickup service.
*Plates and utensils.
*Package pick up at the agreed upon time in Corey Union.
*Heating and temperature control instructions that will keep the food safe to consume.

You promise to:

*Contact Campus Catering five business days before the pickup with your menu selection, group's name, contact person , phone number, billing info and New York State tax-exempt certificate (if applicable). Less than five business days' notice will incur a 15 percent surcharge.
*Make any cancellations three business days before the pickup. Canceling your event with less than three business days' notice will incur a 15 percent surcharge.
*Order the appropriate size platter for your guest count and appetites from our Taste to Go menu.
*Arrange pickup Monday through Friday between 8 a.m. and 4 p.m. in Corey Union
*Store all food items properly if they are not consumed immediately to ensure the safety of your guests.

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College Store
Rental Return Policy
  • All books must be returned to the College Store in good condition with limited highlighting and writing by the last day of finals.
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Textbook Price Guarantee

If you find a lower price on a textbook that you have purchased at the College Store we will refund the difference.  The lower price must be on the identical textbook from a bricks and mortar store within a 50 mile radius of Cortland and must be advertised either in print or on a website.  This offer excludes on-line retailers  and sale items.  You must be a SUNY Cortland student enrolled in a course that requires the textbook.  Other restrictions may apply.

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The College Store's refund and return policy
  • You must have a receipt.
  • Electronic equipment must be unopened.
  • Clothing must be unworn, in new-with-tags condition.
  • New and used texts must be returned within 10 days of the start of classes.
  • Textbooks that have been written in or have had shrink-wrap removed will be considered used.
  • Software is non-refundable once opened.
  • Custom course packets are non-refundable.
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Connections/Privileges Account
Responsibilities of a Connections/Privilege Account Holder

The Connections and Privilege debit feature of the SUNY ID Card is optional.  ID Card holders will activate this feature with an initial deposit.  Activation of the Connection or Privilege account signifies agreement with these Terms and Conditions.
Deposits may be made to the account using a credit card (Visa, Mastercard or Discover), cash, a check, or financial aid. Credit card and financial aid deposits may be made in person, by mail, or by phone during normal business hours at the ASC Admininstrative Office, Neubig Hall, or via the internet at www.cortlandasc.com. Cash or check deposits may also be made at the ASC Administrative Office. There is a daily limit of $2,000 for deposits in Connections or Privileges Accounts.

Cash withdrawals or advances are not allowed. Connections balances will carry over from semester to semester (fall to spring and spring to fall). The account may be closed upon withdrawal or graduating from the College.
Refunds on items purchased with Connections funds will be credited to your Connections account. Purchases are subject to applicable sales tax. Daily limits apply to vending transactions for account security. A meal period limit of 10 guests applies to a Priviledge Account transactions

If ASC agrees to credit funds to your account before your check or credit card charge has cleared, you understand and agree that you will be liable to ASC should your check or credit card be returned unpaid. ASC is entitled to freeze any funds remaining in your account in the event a check or credit card charge you submit to us in payment is returned unpaid. These returned items will be reversed in your account, if there are sufficient funds, a $20 returned funds fee will be assessed. ASC will not be responsible, if any establishment refuses to honor the Connections or Privilege card, or for any other problem you may have with the establishment. ASC reserves the right to make appropriate adjustments or corrections to the amounts assigned to each card. Any such adjustment or correction will be fully disclosed in your transaction summary.

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Charges after an ID card is lost or stolen

ASC is not liable for any charges made to your Connections or Privilege account after it is lost or stolen. Please exercise extreme care with your ID card to protect your money and access to your dorm. Please report lost or stolen cards immediately online at GET Funds.

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Closing your Connections/Privileges Account

Student Withdrawing from School
Students withdrawing or graduating from SUNY Cortland may choose to close your Connections account by submitting a “Request to Close Connections or Privilege Account” form available at the ASC Administrative Office in Neubig Hall or online. Balances under $25 will not be refunded. Refunds will be issued by check to the last address on record and processed after receiving the necessary paperwork from the Registrar’s office. Closed accounts may not be reactivated for sixty (60) days.
Actively enrolled students
Cash withdrawals or advances are not allowed. Connections balances will carry over from semester to semester (fall to spring and spring to fall). Balances under $25 will not be refunded.  Refunds will be issued by check to the last address on record. Any obligations to ASC or the College will be deducted from the refund. Closed accounts may not be reactivated for sixty (60) days.
Faculty and Staff closing a Privileges Account
Cash withdrawals or advances are not allowed. Faculty and staff may choose to close their Privilege account by submitting a “Request to Close Connections or Privilege Account” form available at the ASC Administrative Office in Neubig Hall or online. Balances under $25 will not be refunded.  Refunds will be issued by check to the last address on record.  Any obligations to ASC or the College will be deducted from the refund. Closed accounts may not be reactivated for sixty (60) days.
Connections or Privilege accounts with no financial activity for 12 months will incur an administrative inactivity fee of $10 per month. Every month the inactivity fee will be charge until the account is closed, contains no funds, or once again has activity. Once activity resumes, another 12 months of inactivity will need to elapse before the administrative inactivity fee is again charged.

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Connections/ Privileges Account Statement

The Cardholder may obtain information regarding their Connections or Privilege account usage, including the current balance and recent transactions by accessing the ASC website at www.cortlandasc.com or by visiting the ASC Administrative Office in Neubig Hall. Account statements will be produced upon request.

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Deposit Error

If you have made a deposit in error, a refund may be credited to your credit card if, within 3 days of the deposit, you contact Auxiliary Services Corporation at 607-753-2430 with the following:
Explaination of the deposit error
Date of the deposit
Amount of the deposit
Student ID number
The kind of credit card used for the deposit
Credit card number used for the deposit
Expiration date on the credit card used for the deposit
Sufficient funds must be available to return the deposit to the credit card. No cash will be returned for an error in a credit card deposit.

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Privacy of account information

Information regarding a cardholder’s account will not be provided to third parties, unless required by applicable laws, in compliance with court orders, or with the written permission of the cardholder.
ASC will comply with all applicable laws and University policy regarding the use of information or stored images. Please review the ASC Privacy Statement.

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Use of the Connections/Privilege Account

Connections and Privilege accounts may be used for purchases at locations participating in the program. In general, there are no fees, no dollar amounts, nor limitations on the number of times the account may be used, as long as the cardholder maintains an adequate balance in their account. Two exceptions are: a daily limit applies to vending tranactions for account security and Privilege Accounts may be used for up to 10 guests at any meal period.

Connections or Privilege accounts with no financial activity for 12 months will incur an administrative inactivity fee of $10 per month. Every month the inactivity fee will be charge until the account is closed, contains no funds, or once again has activity. Once activity resumes, another 12 months of inactivity will need to elapse before the administrative inactivity fee is again charged.

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General ASC Policies
The right to change terms and conditions

ASC reserves the right to change these Terms and Conditions and the procedures set forth here at any time.

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Withdrawal from school

All ASC services have various policies regarding withdrawal from school. Please review each area of concern for details on the proper procedures.

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Gift Cards
Expiration date

ASC gift cards do not expire. Gift Cards with no financial activity for 12 months will incur an administrative inactivity fee of $10 per month. Every month the inactivity fee will be charged until the card contains no funds, or once again has activity. Once activity resumes, another 12 months of inactivity will need to elapse before the administrative inactivity fee is again charged. Gift cards are non-returnable or refundable.

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Gift Card Lost or Stolen

ASC is not responsible for lost or stolen ASC gift cards.  ASC Gift cards are just like cash, if they are lost or stolen, they can't be replaced. Those who want to add security to their gift card can roll the funds into a Connections Account. Other conditions associated with the Connections Account and dining polices may apply.

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Recycle or reloaded

ASC gift cards with no value can be recycled at any ASC location. The cards may be reloaded with additional funds at the ASC Administrative Office in Neubig Hall.

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ID Card
Lost/Stolen or Unauthorized ID Card Usage

You should deactivate both your accounts and your dorm access immediately.
To deactivate your account, do one of the following: To deactivate dorm access, do one of the following:


1. Click here to log in.
2. Go to the ASC Office in Neubig Hall.
3. After business hours, go to your residence hall director on duty. They will issue a temporary card and notify UPD to deactivate your old card's dorm access.
4. After business hours, go to a Dining Cashier to deactivate your dining plan and Connections account. 

You should discuss with dining personnel about how to use your meal plan until you replace your ID card. During business hours, you can get a replacement card at the ASC Administrative Office in Neubig Hall. The cost for a replacement card is $15.
If your currently valid card is damaged and will not swipe, bring it to the ASC Administrative Office for a free replacement.
Any unauthorized ID card usage will result in confiscation of the ID card, and an investigation may result in criminal prosecution or Judicial Affairs involvement for the unauthorized user and participating card holder.

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Broken or unreadable ID Card

During business hours, you can get a replacement card at the ASC Administrative Office.  If your currently valid card will not swipe due to normal wear, please bring it to the ASC Administrative Office for a free replacement. A replacement for a lost, stolen, or mutilated ID card is $15.

Do not puch a hole in your ID card and attach it to a lanyard. Your card contains a residence hall access chip or wire. If broken, you can't get into your dorm and you will have to buy a new card.

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Valid ID Card

Only the latest ID card printed is valid. Access to University facilities may be denied:

  • If your account is frozen by the University for administrative reasons
  • If you deactivate your account
  • If your card’s magnetic stripe is damaged and will not scan
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Laundry
How do I report a laundry problem?

During normal business hours please call the ASC Office, Neubig Hall at 753-2425 to report problems with washers or dryers.


After 4:30 p.m. report problems to Mac Gray online or call 1-800-622-4729, press 1.

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Meal Plans
Deadline for changing a meal plan

You can change your meal plan on MyRedDragon or in the ASC Customer Service Office in Neubig Hall. The deadline for changing your meal plan is the second Friday of the first two weeks of classes by 4:30 pm.

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Are meal plans refundable?

A meal plan is non-taxable in NYS. This is a significant savings on the cost of this service. In order to meet this non-taxable eligibility the meal plan contract must be for a contractual length of time and not be refundable. This means that meals and Dragon Dollars must be used in the semester in which they are purchased or they are forfeited.The cost of the meal plan is not refundable at the end of the semester.

Except for reasons of dismissal or withdrawal from college, no refunds will be authorized after the close of business on the Friday of the first full week of classes.

The New York State Sales code governs the term for tax exempt dining plan refunds. The code stipulates that qualified refunds for tax exempt plans will be based on time criteria and not plan utilization. Refunds are prorated for the time remaining on the plan from the following Friday to the end of the current dining plan schedule. Refunds for the declining balance portion of the plans are prorated for the time remaining in the current dining schedule, or the full balance on hand if such value is lower than the prorated amount.

ASC meal plan refunds are coordinated with the SUNY Cortland Student Accounts Office. The dining plan refund will be applied to any balance or debt owed to the College or ASC. No meal refunds are issued after the 10th week of class.

If you withdraw from school, contact the Customer Service Office at 607-753-2430 for information on cancelling your meal plan.

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Charges after an ID card is lost or stolen

ASC is not liable for any charges made to your meal plan, Privilege, or Connections account after it is lost or stolen. Please exercise extreme care with your ID card to protect your money and access to your dorm.

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Microfridge/Safe Rental
More than one Microfidge in a room

http://www.mymicrofridge.com/


Only one Microfridge can be placed in each dorm room. If two roommates both order a microfridge, Campus Specialities will completely refund one student - just call  1-800-525-7307 for a refund.

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Withdrawal from school

http://www.mymicrofridge.com/


Please contact Campus Specialties for a pick up of your rental unit, if the unit was rented in your name.

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Off Campus Partners
Error Resolution with Off-Campus Partners

In the event that a Cardholder disputes a transaction at an off-campus partner, ASC shall notify CBORD, the program processor, of such dispute and CBORD shall (i) contact the partner on behalf of the Cardholder regarding the disputed transaction and request, when appropriate, a copy of the receipt signed by the Cardholder, and (ii) allow the partner fourteen (14) business days to provide a receipt. In the event the dispute is resolved in favor of the Cardholder, CBORD shall chargeback the disputed amount to the partner and notify Customer of the corrective procedure. Customer shall be responsible for communicating the status of the dispute to the Cardholder and for crediting any amounts resolved in favor of the Cardholder to the Cardholder’s account. CBORD shall maintain a record of all disputes and the resolution thereof. The Cardholder agrees that disputes under this policy shall be made no later than sixty (60) days after the date of the transaction which is the subject to the dispute.

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Excess charges or less than satisfactory services

ASC accepts no liability for excess charges or less than satisfactory services provided by purveyors when using your Connections or Privilege account. However, ASC will work with you to resolve such issues if you are unable to resolve them directly with the merchant.

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Package Pickup & Shipping
Can I mail a letter?

ASC cannot accept letter mail for delivery. All letter mail must be placed in USPS mail boxes. It is the student’s responsibility to fill out change of address forms with the USPS to insure proper forwarding of mail.

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What address do I send packages to?

Mail all packages to the student's on-campus mailing address.

Addressing Regular First-Class Mail and Packages

Residence halls

Student Name
(Room #) ________ (Residence Hall)
Cortland, NY 13045

For example:

Jane Smith
113 Alger Hall
Cortland, NY 13045

Please refrain from putting SUNY Cortland, P.O. Box 2000 or the four-digit zip code extension "0900" on the envelope or package or that mail will go to the Residence Life and Housing Office rather than directly to your student's residence hall.

West Campus Apartments

Student's Name
(Building #) ______ West Campus Circle, Apt. # _______
Cortland, NY 13045-3571

Leadership House

Student's Name
Leadership House, Room #_____
94 Prospect Ave.
Cortland, NY 13045


 

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What are the hours of operation?

Click Here for the hours of operation.

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What happens if I forget to pick up my package?

If a package is not picked up within three weeks it will be returned to sender.

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When will I know my package has arrived and is ready for pick up?

All non-mail packages are logged by an ASC receiver and entered into a tracking software application immediately upon receipt. Using the tracking software, ASC will send up to three notifications to students indicating that a package has arrived and is available for pickup. Notifications will be by email and/or text message if the student has provided a cell phone number and registered for text messaging service. . Final notification will include an email stating “Package Returned to Sender”.

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Where do I pickup or ship my packages from?

The College Store, Neubig Hall

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Where is my letter mail delivered to?

All letter mail is presorted into bags by the US Postal Service (USPS). Letter mail includes bills, invoices, personal correspondence, small parcels, newsletters, magazines, advertisements and circulars. ASC holds letter mail for pickup by employees of the Residence Life and Housing Office who are responsible for delivery to the residence halls and distribution to student mail boxes.

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Who can pick up my package(s)?

Only the student whose name appears in the delivery address may pick up a package. Students must show proper identification (Student ID card) before a package will be released. Students must sign for all packages retrieved.

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Parking
Liability for damage or theft

ASC is not responsbile for damage or theft of personal, private property from the Prospect Terrace Paid Parking Lot. By using the lot, you assume all risk and responsibilities.

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Lost tickets

If you are unable to produce your ticket to leave the lot, you will be charged the lost ticket price of $10.

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Overnight Parking

Overnight parking is prohibitted in the Prospect Terrace Paid Parking Lot. Vehicles will be towed at the owner's expense.

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Personal Property Insurance
Cancellations

Haylor, Freyer & Coon

Within 60 days of the start of coverage, you can request a cancellation of your policy and get a full refund. The cancellation will nullify and void coverage from inception of the policy. Cancellation requests must be made in writing to:

Haylor, Freyer & Coon
231 Salina Meadows Pkwy
P.O. Box 4743
Syracuse, NY 13221-4743

For other vendors' cancellation policies, contact the vendor.

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Vending
Vending Problems

Please contact one of the following:


The beverage vending on campus is provided by Coca Cola Bottlers of Syracuse, NY at 888-361-9074.  The snack vending is provided by Robbins Vending Company 607-756-5841.

ASC  Customer Service at 607-753-2425 or 2430 or send a text message or email to asc@cortland.edu

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