Terms and Conditions
Meal Plans
- Charges after an ID card is lost or stolen
- Are meal plans refundable?
- Deadline for changing a meal plan
- Are Meal Plans refundable?
Connections/Privileges Account
- Use of the Connections/Privilege Account
- Responsibilities of a Connections/Privilege Account Holder
- Closing your Connections/Privileges Account
- Connections/ Privileges Account Statement
- Privacy of account information
- Charges after an ID card is lost or stolen
- Deposit Error
Laundry
College Store
Microfridge/Safe Rental
Parking
Vending
Printing and Copying
Personal Property Insurance
Gift Cards
Catering
Off Campus Restaurant Partners
ID Card
General ASC Policies
Meal Plans
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Meal plans, in accordance with NY State Sales Tax laws, are non-refundable. This means meals and Dragon Dollars are not refunded at the end of the academic semester.
If you withdraw from school, a prorated portion of your meal plan will be refunded according to the following schedule:
Week 1 90%
Week 2 80%
Week 3 70%
Week 4 60%
Week 5 50%
Week 6 40%
Week 7 30%
Week 8 20%
Week 9 10%
Week 10 or greater 0%
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You can change your meal plan on MyRedDragon or in the ASC Customer Service Office in Neubig Hall. The deadline to change your meal plan is the Friday of the first FULL week of classes at 4:30 pm.
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Connections/Privileges Account
Connections or Privilege accounts with no financial activity for 12 months will incur an administrative inactivity fee of $10 per month. Every month the inactivity fee will be charge until the account is closed, contains no funds, or once again has activity. Once activity resumes, another 12 months of inactivity will need to elapse before the administrative inactivity fee is again charged.
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Deposits may be made to the account using a credit card (Visa, Mastercard or Discover), cash, a check, or financial aid. Credit card and financial aid deposits may be made in person, by mail, or by phone during normal business hours at the ASC Admininstrative Office, Neubig Hall, or via the internet at www.cortlandasc.com. Cash or check deposits may also be made at the ASC Administrative Office.
Refunds on items purchased with Connections funds will be credited to your Connections account. Purchases are subject to applicable sales tax. Daily limits apply to vending transactions for account security.
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Students withdrawing or graduating from SUNY Cortland may choose to close your Connections account by submitting a “Request to Close Connections or Privilege Account” form available at the ASC Administrative Office in Neubig Hall. Balances under $25 will not be refunded. Refunds will be issued by check to the last address on record and processed after receiving the necessary paperwork from the Registrar’s office. Closed accounts may not be reactivated for sixty (60) days.
Actively enrolled students
Cash withdrawals or advances are not allowed. Connections balances will carry over from semester to semester (fall to spring and spring to fall). Balances under $25 will not be refunded. Refunds will be issued by check to the last address on record. Any obligations to ASC or the College will be deducted from the refund. Closed accounts may not be reactivated for sixty (60) days.
Faculty and Staff closing a Privileges Account
Cash withdrawals or advances are not allowed. Faculty and staff may choose to close their Privilege account by submitting a “Request to Close Connections or Privilege Account” form available at the ASC Administrative Office in Neubig Hall. Balances under $25 will not be refunded. Refunds will be issued by check to the last address on record. Any obligations to ASC or the College will be deducted from the refund. Closed accounts may not be reactivated for sixty (60) days.
Connections or Privilege accounts with no financial activity for 12 months will incur an administrative inactivity fee of $10 per month. Every month the inactivity fee will be charge until the account is closed, contains no funds, or once again has activity. Once activity resumes, another 12 months of inactivity will need to elapse before the administrative inactivity fee is again charged.
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If you have made a deposit in error, a refund may be credited to your credit card if, within 3 days of the deposit, you contact Auxiliary Services Corporation at 607-753-2430 with the following:
Explaination of the deposit error
Date of the deposit
Amount of the deposit
Student ID number
The kind of credit card used for the deposit
Credit card number used for the deposit
Expiration date on the credit card used for the deposit
Sufficient funds must be available to return the deposit to the credit card. No cash will be returned for an error in a credit card deposit.
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Laundry
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College Store
- You must have a receipt.
- Electronic equipment must be unopened.
- Clothing must be unworn, in new-with-tags condition.
- New and used texts must be returned within 10 days of the start of classes.
- Textbooks that have been written in or have had shrink-wrap removed will be considered used.
- Software is non-refundable once opened.
- Custom course packets are non-refundable.
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If you find a lower price on a textbook that you have purchased at the College Store we will refund the difference. The lower price must be on the identical textbook from a bricks and mortar store within a 50 mile radius of Cortland and must be advertised either in print or on a website. This offer excludes on-line retailers and sale items. You must be a SUNY Cortland student enrolled in a course that requires the textbook. Other restrictions may apply.
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Microfridge/Safe Rental
Please contact Campus Specialties for a pick up of your rental unit, if the unit was rented in your name.
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Only one Microfridge can be placed in each dorm room. If two roommates both order a microfridge, Campus Specialities will completely refund one student - just call 1-800-525-7307 for a refund.
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Parking
Overnight parking is prohibitted in the Prospect Terrace Paid Parking Lot. Vehicles will be towed at the owner's expense.
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ASC is not responsbile for damage or theft of personal, private property from the Prospect Terrace Paid Parking Lot. By using the lot, you assume all risk and responsibilities.
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If you are unable to produce your ticket to leave the lot , press the lost ticket button on the pay station. You will be charged the lost ticket price of $10.
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Vending
Please contact one of the following:
The beverage vending on campus is provided by Coca Cola Bottlers of Syracuse, NY at 888-361-9074. The snack vending is provided by Next Generation 1-877-644-8363.
ASC Essential Services Supervisor at 607-753-2061 or send a text message or email to asc@cortland.edu
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Printing and Copying
For a refund due to a print failure, please go to or call the Help Desk at ext. 2500.
For paper jams or lack of paper, please call M-F 8 am -4:30 p.m. the ASC Essential Servcies Supervisor in Winchell Hall at 753- 2061.
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Personal Property Insurance
Within 60 days of the start of coverage, you can request a cancellation of your policy and get a full refund. The cancellation will nullify and void coverage from inception of the policy. Cancellation requests must be made in writing to:
Haylor, Freyer & Coon
231 Salina Meadows Pkwy
P.O. Box 4743
Syracuse, NY 13221-4743
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Gift Cards
ASC is not responsible for lost or stolen ASC gift cards. ASC Gift cards are just like cash, if they are lost or stolen, they can't be replaced. Those who want to add security to their gift card can roll the funds into a Connections Account. Other conditions associated with the Connections Account and dining polices may apply.
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ASC gift cards do not expire. Gift Cards with no financial activity for 12 months will incur an administrative inactivity fee of $10 per month. Every month the inactivity fee will be charge until the card contains no funds, or once again has activity. Once activity resumes, another 12 months of inactivity will need to elapse before the administrative inactivity fee is again charged.
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ASC gift cards with no value can be recycled at any ASC location. The cards may be reloaded with additional funds at the ASC Administrative Office in Neubig Hall.
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Catering
Please review General Information on our Catering website.
http://www.cortlandasc.com/catering/general-info-policies.cfm
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Off Campus Restaurant Partners
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ASC accepts no liability for excess charges or less than satisfactory services provided by purveyors when using your Connections or Privilege account. However, ASC will work with you to resolve such issues if you are unable to resolve them directly with the merchant.
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ID Card
You should deactivate both your accounts and your dorm access immediately.
| To deactivate your accounts, do one of the following: |
To deactivate dorm access, do one of the following: |
| 1. Click here. Log In. | 1. Go to the ASC Office in Neubig Hall. |
| 2. Go to the ASC Office in Neubig Hall. | 2. After business hours, go to University Police (UPD) at C17 Vanhousen Hall. |
| 3. After business hours, go to a Dining Cashier. |
You should discuss with dining personnel about how to use your meal plan until you replace your ID card. During business hours, you can get a replacement card at the ASC Administrative Office in Neubig Hall. The cost for a replacement card is $15.
If your currently valid card is damaged and will not swipe, bring it to the ASC Administrative Office for a free replacement.
Any unauthorized ID card usage will result in confiscation of the ID card, and an investigation may result in criminal prosecution or Judicial Affairs involvement for the unauthorized user and participating card holder.
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During business hours, you can get a replacement card at the ASC Administrative Office. If your currently valid card will not swipe due to normal wear, please bring it to the ASC Administrative Office for a free replacement. A replacement for a lost, stolen, or mutilated ID card is $15.
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General ASC Policies
ASC reserves the right to change these Terms and Conditions and the procedures set forth here at any time.
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All ASC services have various policies regarding withdrawal from school. Please review each area of concern for details on the proper procedures.
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