It's Showtime!
Won a NACUFS Gold Medal. Now we are going to the National Gold!
Click here for It's Showtime!

Terms and Conditions

Meal Plans

Connections/Privileges Account

Laundry

College Store

Health Insurance

Microfridge/Safe Rental

Parking

Vending

Printing and Copying

Personal Property Insurance

Gift Cards

Catering

Off Campus Restaurant Partners

ID Card

General ASC Policies


Meal Plans

Charges after an ID card is lost or stolen
ASC is not liable for any charges made to your meal plan or Connections account after it is lost or stolen. Please exercise extreme care with your ID card to protect your money and access to your dorm.


↑ back to top
Are meal plans refundable?

Meal plans, in accordance with NY State Sales Tax laws are non-refundable, which means, meals do not carry over week to week and Dragons Dollars are not refunded at the end of the Academic year.

If you withdraw from school a prorated portion of your meal plan will be refunded according to the following schedule:

Week 1 90%

Week 2 80%

Week 3 70%

Week 4 60%

Week 5 50%

Week 6 40%

Week 7 30%

Week 8 20%

Week 9 10%

Week 10 or greater 0%

 



↑ back to top

Connections/Privileges Account

Use of the Connections/Privilege Account
Connections and Privilege accounts may be used for purchases at locations participating in the program. In general , there are no fees, no dollar amounts, nor limitations on the number or of times the account may be used, as long as the Cardholder maintains an adequate balance in their account. Two exceptions are: limited-use cards issued for special events and a daily limit applys to vending tranactions for account security.


↑ back to top
Responsibilities of a Connections/Privilege Account Holder
The Connections and Privilege debit feature of the SUNY ID Card is optional.  ID Card holders will activate this feature with an initial deposit.  Activation of the Connection or Privilege account signifies agreement with these Terms and Conditions.

Deposits may be made to the account using a credit card (Visa, Mastercard or Discover), cash, a check, or financial aid. Credit card and financial aid deposits may be made in person, by mail, or by phone during normal business hours at the ASC Admininstrative Office, Neubig Hall, or via the internet at www.cortlandasc.com. Cash or check deposits may also be made at the ASC Administrative Office. 

 

Cash withdrawals or advances are not allowed. Connections balances will carry over from semester to semester (fall to spring and spring to fall). At the end of the spring semester, students may request a refund of balances in excess of $10. Such requests must be sent to ASC during the month of May; obligations to ASC or the College will be deducted from the refund.  The account may be closed upon withdrawal from the College. 

Refunds on items purchased with Connections funds will be credited to your Connections account. Purchases are subject to applicable sales tax. Daily limits apply to vending transactions for account security. Minimum purchase rules apply for delivery service. In order to receive all of your free Dragon Dollars and guest passes, you must complete the semester. Free Dragon Dollars and guest passes are non-refundable if not used by the end of each semester.
 
If ASC agrees to credit funds to your account before your check or credit card charge has cleared, you understand and agree that you will be liable to ASC should your check or credit card be returned unpaid. ASC is entitled to freeze any funds remaining in your account in the event a check or credit card charge you submit to us in payment is returned unpaid. These returned items will be reversed in your account, if there are sufficient funds, a $20 returned funds fee will be assessed.

ASC will not be responsible, if any establishment refuses to honor the Connections or Privilege card, or for any other problem you may have with the establishment.

ASC reserves the right to make appropriate adjustments or corrections to the amounts assigned to each card. Any such adjustment or correction will be fully disclosed in your transaction summary.


↑ back to top
Closing your Connections/Privileges Account
Student Withdrawing from School

Students withdrawing from SUNY Cortland may choose to close your Connections account by submitting a “Request to Close Connections or Privilege Account” form available at the ASC Administrative Office in Neubig Hall. Balances under $10 will not be refunded. Refunds will be issued by check to the last address on record and processed after receiving the necessary paperwork from the Registrar’s office. Closed accounts may not be reactivated for sixty (60) days.

Actively enrolled students 

Cash withdrawals or advances are not allowed. Connections balances will carry over from semester to semester (fall to spring and spring to fall). At the end of the spring semester, students may request a refund of balance in excess of $10. Balances under $10 will not be refunded. Refunds will be issued by check to the last address on record. Such requests must be sent to ASC during the month of May; obligations to ASC or the College will be deducted from the refund. Closed accounts may not be reactivated for sixty (60) days.

Faculty and Staff closing a Privileges Account

Cash withdrawals or advances not allowed. Faculty and Staff may request a refund of balances in excess of $10. Balances under $10 will not be refunded. Refunds will be issued by check to the last address on record. Such requests must be sent to ASC Administrative Office in Neubig Hall.; outstanding obligations to ASC or the College will be deducted from the refund. Closed accounts may not be reactivated for sixty (60) days.

 



↑ back to top
Connections/ Privileges Account Statement
The Cardholder may obtain information regarding their Connections or Privilege account usage, including the current balance and recent transactions by accessing the ASC website at www.cortlandasc.com or by visiting the ASC Administrative Office in Neubig Hall. Account statements will be produced upon request.


↑ back to top
Privacy of account information
Information regarding Cardholder’s account will not be provided to third parties unless required by applicable laws, in compliance with court orders, or with the written permission of the Cardholder.
ASC will comply with all applicable laws and University policy regarding the use of information or stored images. Please review the ASC Privacy Statement.


↑ back to top
Charges after an ID card is lost or stolen
ASC is not liable for any charges made to your Connections or Privilege account after it is lost or stolen. Please exercise extreme care with your ID card to protect your money and access to your dorm.


↑ back to top
Deposit Error

If you have made a deposit in error, a refund may be credited to your credit card, if within 3 days of the deposit, you contact the Customer Services Supervisor or Auxiliary Services Corporation at 607-753-2430 with the following:

Explanation of the deposit error

Date of the deposit

Amount of the deposit

Student ID number

The kind of credit card used for the deposit

Credit card number used for the deposit

Expiration date on the credit card used for the deposit

Sufficient funds must be available to return the deposit to the credit card. No cash will be returned for an error in a credit card deposit.

 



↑ back to top

Laundry

How do I report a laundry problem?
During normal business hours please call the Neubig Hall, ASC Administrative Office, at 753-2430 to report problems with washers, dryers, or the card swipe.
After 4:30 p.m. report problems to Mac Gray online or call 1-800-622-4729, press 1.


↑ back to top

College Store

The College Store's refund and return policy
  • You must have a receipt.
  • Electronic Equipment must be unopened.
  • Clothing must be unworn, in new-with-tags condition.
  • New and used texts must be returned within 10 days of the start of classes.
  • Textbooks that have been written in or have had shrink-wrap removed will be considered used.
  • Software is non-refundable once opened.
  • Custom course packets are non-refundable.




↑ back to top
Textbook Price Guarantee
If you find your textbook at a lower price within a 50-mile radius of Cortland, NY, bring us your receipt; we'll match the price and refund the difference. We’ll also lower the price of that textbook for every other student who buys from us. You must show the other store’s receipt and the book to the textbook manager to qualify. This offer excludes online orders. You must be a SUNY Cortland student and enrolled in a class that requires the textbook. Other restrictions may apply.


↑ back to top

Health Insurance

Refunds for Student Accident and Sickness Health Insurance

Chickering Inc. standard policy is as follows:

Except for medical withdrawal due to a covered accident or sickness, any student withdrawing from school during the first 31 days of the period for which coverage is purchased shall not be covered under the policy and a full refund of the premium will be made, provided claims have not been submitted. Students withdrawing after such 31 days will remain covered under the policy for the full period for which premium has been paid. No refund will be allowed.

For  covered students who enter the armed forces of any country will, as of the date of such entrance, receive a pro rata refund of premium. A written request must be submitted to Chickering Claims Administrators, Inc. within 90 days of withdrawal from school.

If the premium was charged due to an administrative error, and there have been no claims to date for the insured, a premium refund is possible.



↑ back to top

Microfridge/Safe Rental

Withdrawal from school
Please contact Campus Specialties for a pick up of your rental unit, if the unit was rented in your name.

↑ back to top
More than one Microfidge in a room
Only one Microfridge can be placed in each dorm room. If two roommates both order a microfridge, Campus Specialities will completely refund one student - just call  1-800-525-7307 for a refund.

↑ back to top

Parking

Overnight Parking
Overnight parking is prohibitted in the Prospect Terrace Paid Parking Lot. Vehicles will be towed at the owner's expense.

↑ back to top
Liability for damage or theft
ASC is not responsbile for damage or theft of personal private property from the Prospect Terrace Paid Parking Lot. By using the lot, you assume all risk and responsibilities.

↑ back to top
Lost tickets

Anyone, unable to produce their ticket to leave the lot , must press the lost ticket button on the pay station. They will be charged the full day parking fee of $10.



↑ back to top

Vending

Problems

Please contact one of the following locations:

The beverage vending on campus is provided by Coca Cola Bottlers of Syracuse, NY at 888-361-9074 and the snack vending is provided by Loose Ends Vending Services of Batavia, NY at 800-796-8526.

-or-


Dragon’s Den, Old Main
Bookmark, Library
Poolside, Park Center
ASC Office, Neubig Hall
Hilltop, Brockway Hall




↑ back to top

Printing and Copying

Problems

Refunds for print failures, please go to or call the Winchell Hall Help Desk at ext. 2500.

For paper jams or lack of paper, please call M-F 8am -4:30pm the ASC Customer ServIce Desk at ext. 2430.

 



↑ back to top

Personal Property Insurance

Cancellations
Within 60 days of the start of coverage, you can request a cancellation of your policy and get a full refund. The cancellation will nullify and void coverage from inception of the policy. Cancellation requests must be made in writing to Haylor, Freyer & Coon
231 Salina Meadows Pkwy
P.O. Box 4743
Syracuse, NY 13221-4743

↑ back to top

Gift Cards

Lost or Stolen
ASC is not responsible for lost or stolen ASC gift cards.  ASC Gift cards are just like cash, if they are lost or stolen they can't be replaced. Those who want to add security to their gift card can roll the funds into a Connections Account. Other conditions associated with the Connections Account and dining polices may apply.

↑ back to top
Expiration date

ASC gift cards expire 24 months after the date of purchase.



↑ back to top
Recycle or reloaded
ASC gift cards with no value can be recycled at any ASC location. The cards may be reloaded with additional funds at the ASC Aministrative Office in Neubig Hall.

↑ back to top

Catering

Cancellation of a scheduled event
Cancelling your event with less than three business days’ notice will incur a 10% surcharge. We will also charge for unrecoverable costs such as special linen or flower orders.


↑ back to top

Off Campus Restaurant Partners

Error Resolution with Restaurant Partners
Errors or disputes on receipts from off-campus merchants should first be addressed with the merchant. If the Cardholder is unable to resolve the matter with the merchant, the following steps should be taken:
1)   Report the matter to the ASC Administrative Office in writing no later than 30 days after the error or dispute occurs.
2)   Include your name, student number, transaction description, transaction date, and dollar amount in the report.
3)   The ASC Administrative Office will investigate the reported error, usually within 10 business days.
4)   The ASC Administrative Office will correct errors usually within 24 hours of determination , and the cardholder will be notified. If no error is found, the Cardholder will also be notified.
5)   In the event a merchant deducts an amount different from the amount of purchase(s), ASC will work with the Cardholder and the Merchant to address the discrepancy.


↑ back to top
Excess charges or less than satisfactory services
ASC accepts no liability for excess charges or less than satisfactory services provided by purveyors when using your Connections or Privilege account. However, ASC will work with you to resolve such issues if you are unable to resolve them directly with the merchant.

↑ back to top

ID Card

Lost/Stolen or Unauthorized ID Card Usage

In the event of a lost or stolen card, you should deactivate your Connections account and dorm access immediately at the ASC Administrative Office during business hours. After hours, University Police can deactivate your dorm access.  You can deactivate your Connections or meal plan account via the internet at www.cortlandasc.com or at any open dining facility. Discuss with dining personnel about how to use your Dining plan until you replace your ID card. During business hours, you can get a replacement card at the ASC Administrative Office. The cost for a replacement card is $15. If your currently valid card is damaged and will not swipe, bring it to the ASC Administrative Office for a free replacement.

Any unauthorized ID card usage will result in confiscation of the ID card, and an investigation may result in criminal prosecution or Judicial Affairs involvement for the unauthorized user and participating card holder.

 



↑ back to top
Broken or unreadable ID Card
During business hours, you can get a replacement card at the ASC Administrative Office.  If your currently valid card will not swipe due to normal wear, please bring it to the ASC Administrative Office for a free replacement. A replacement for a lost, stolen, or mutilated ID card is $15.

↑ back to top
Valid ID Card
Only the latest ID card printed is valid. Access to University facilities may be denied, if your account is frozen by the University for administrative reasons, you deactivate your account, or if your card’s magnetic stripe is damaged and will not scan.


↑ back to top

General ASC Policies

The right to change terms and conditions
ASC reserves the right to change these Terms and Conditions and the procedures set forth here at any time.  

↑ back to top
Withdrawal from School
All ASC services have various policies regarding withdrawal from school. Please review each area of concern for details on the proper procedures.

↑ back to top
Copyright © 2008. All Rights Reserved
Site Map Privacy Statement Contact Us Search
Sign up for news, special offers and more! E-mail: