Meal plans, in accordance with NY State Sales Tax laws, are non-refundable. This means meals and Dragon Dollars are not refunded at the end of the academic semester.

If you withdraw from school, a prorated portion of your meal plan will be refunded according to the following schedule:

Week 1 90%

Week 2 80%

Week 3 70%

Week 4 60%

Week 5 50%

Week 6 40%

Week 7 30%

Week 8 20%

Week 9 10%

Week 10 or greater 0%

You can change your meal plan on MyRedDragon or in the ASC Customer Service Office in Neubig Hall. The deadline to change your meal plan is the Friday of the first FULL week of classes at 4:30 pm.

If you have made a deposit in error, a refund may be credited to your credit card if, within 3 days of the deposit, you contact Auxiliary Services Corporation at 607-753-2430 with the following:

Explaination of the deposit error

Date of the deposit

Amount of the deposit

Student ID number

The kind of credit card used for the deposit

Credit card number used for the deposit

Expiration date on the credit card used for the deposit

Sufficient funds must be available to return the deposit to the credit card. No cash will be returned for an error in a credit card deposit.

• You must have a receipt.
• Electronic equipment must be unopened.
• Clothing must be unworn, in new-with-tags condition.
• New and used texts must be returned within 10 days of the start of classes.
• Textbooks that have been written in or have had shrink-wrap removed will be considered used.
• Software is non-refundable once opened.
• Custom course packets are non-refundable.

If you find a lower price on a textbook that you have purchased at the College Store we will refund the difference.  The lower price must be on the identical textbook from a bricks and mortar store within a 50 mile radius of Cortland and must be advertised either in print or on a website.  This offer excludes on-line retailers  and sale items.  You must be a SUNY Cortland student enrolled in a course that requires the textbook.  Other restrictions may apply.

http://www.mymicrofridge.com/

Please contact Campus Specialties for a pick up of your rental unit, if the unit was rented in your name.

http://www.mymicrofridge.com/

Only one Microfridge can be placed in each dorm room. If two roommates both order a microfridge, Campus Specialities will completely refund one student - just call  1-800-525-7307 for a refund.

If you are unable to produce your ticket to leave the lot ,  press the lost ticket button on the pay station. You will be charged the lost ticket price of $10.

Please contact one of the following:

The beverage vending on campus is provided by Coca Cola Bottlers of Syracuse, NY at 888-361-9074.  The snack vending is provided by Next Generation 1-877-644-8363. 

ASC Essential Services Supervisor at 607-753-2061 or send a text message or email to asc@cortland.edu 

For a refund due to a print failure, please go to or call the  Help Desk at ext. 2500.

For paper jams or lack of paper, please call M-F 8 am -4:30 p.m. the ASC Essential Servcies Supervisor in Winchell Hall at 753- 2061.

Within 60 days of the start of coverage, you can request a cancellation of your policy and get a full refund. The cancellation will nullify and void coverage from inception of the policy. Cancellation requests must be made in writing to:

Haylor, Freyer & Coon
231 Salina Meadows Pkwy
P.O. Box 4743
Syracuse, NY 13221-4743

ASC is not responsible for lost or stolen ASC gift cards.  ASC Gift cards are just like cash, if they are lost or stolen, they can't be replaced. Those who want to add security to their gift card can roll the funds into a Connections Account. Other conditions associated with the Connections Account and dining polices may apply.

ASC gift cards do not expire. Gift Cards with no financial activity for 12 months will incur an administrative inactivity fee of $10 per month. Every month the inactivity fee will be charge until the card contains no funds, or once again has activity. Once activity resumes, another 12 months of inactivity will need to elapse before the administrative inactivity fee is again charged.

Please review General Information on our Catering website.

http://www.cortlandasc.com/catering/general-info-policies.cfm 

You should deactivate both your accounts and your dorm access immediately.

 

You should discuss with dining personnel about how to use your meal plan until you replace your ID card. During business hours, you can get a replacement card at the ASC Administrative Office in Neubig Hall. The cost for a replacement card is $15.

If your currently valid card is damaged and will not swipe, bring it to the ASC Administrative Office for a free replacement.

Any unauthorized ID card usage will result in confiscation of the ID card, and an investigation may result in criminal prosecution or Judicial Affairs involvement for the unauthorized user and participating card holder.

ASC reserves the right to change these Terms and Conditions and the procedures set forth here at any time.  

All ASC services have various policies regarding withdrawal from school. Please review each area of concern for details on the proper procedures.