Meal plans, in accordance with NY State Sales Tax laws, are non-refundable. This means meals do not carry over week to week, and Dragons Dollars are not refunded at the end of the academic year.

If you withdraw from school, a prorated portion of your meal plan will be refunded according to the following schedule:

Week 1 90%

Week 2 80%

Week 3 70%

Week 4 60%

Week 5 50%

Week 6 40%

Week 7 30%

Week 8 20%

Week 9 10%

Week 10 or greater 0%

If you have made a deposit in error, a refund may be credited to your credit card if, within 3 days of the deposit, you contact Auxiliary Services Corporation at 607-753-2430 with the following:

Explanation of the deposit error

Date of the deposit

Amount of the deposit

Student ID number

The kind of credit card used for the deposit

Credit card number used for the deposit

Expiration date on the credit card used for the deposit

Sufficient funds must be available to return the deposit to the credit card. No cash will be returned for an error in a credit card deposit.

• You must have a receipt.
• Electronic equipment must be unopened.
• Clothing must be unworn, in new-with-tags condition.
• New and used texts must be returned within 10 days of the start of classes.
• Textbooks that have been written in or have had shrink-wrap removed will be considered used.
• Software is non-refundable once opened.
• Custom course packets are non-refundable.

     If you find a lower price on a textbook that you have purchased at the College Store we will refund the difference.  The lower price must be on the identical textbook from a bricks and mortar store within a 50 mile radius of Cortland and must be advertised either in print or on a website.  This offer excludes on-line retailers  and sale items.  You must be a SUNY Cortland student enrolled in a course that requires the textbook.  Other restrictions may apply.

Chickering Inc. standard policy is as follows:

Except for medical withdrawal due to a covered accident or sickness, any student withdrawing from school during the first 31 days of the period for which coverage is purchased shall not be covered under the policy and a full refund of the premium will be made, provided claims have not been submitted. Students withdrawing after such 31 days will remain covered under the policy for the full period for which premium has been paid. No refund will be allowed.

For  covered students who enter the armed forces of any country will, as of the date of such entrance, receive a pro rata refund of premium. A written request must be submitted to Chickering Claims Administrators, Inc. within 90 days of withdrawal from school.

If the premium was charged due to an administrative error, and there have been no claims to date for the insured, a premium refund is possible.

If you are unable to produce your ticket to leave the lot ,  press the lost ticket button on the pay station. You will be charged the full day parking fee of $7.

Please contact one of the following locations:

The beverage vending on campus is provided by Coca Cola Bottlers of Syracuse, NY at 888-361-9074.  The snack vending is provided by Loose Ends Vending Services of Batavia, NY at 800-796-8526.

-or-

Dragon’s Den, Old Main
Bookmark, Library
Poolside, Park Center
ASC Office, Neubig Hall
Hilltop, Brockway Hall

For a refund due to a print failure, please go to or call the Winchell Hall Help Desk at ext. 2500.

For paper jams or lack of paper, please call M-F 8 am -4:30 p.m. the ASC Administrative Office at ext. 2430.

ASC gift cards expire 24 months after the date of purchase.

You should deactivate both your accounts and your dorm access immediately.

You should discuss with dining personnel about how to use your meal plan until you replace your ID card. During business hours, you can get a replacement card at the ASC Administrative Office in Neubig Hall. The cost for a replacement card is $15.

If your currently valid card is damaged and will not swipe, bring it to the ASC Administrative Office for a free replacement.

Any unauthorized ID card usage will result in confiscation of the ID card, and an investigation may result in criminal prosecution or Judicial Affairs involvement for the unauthorized user and participating card holder.