Dining Services FAQs
Special Dietary Needs
Connections Account
- How can I track my Connections/Privileges account balances?
- Can I use my Connections/Privileges Account at off campus restaurants?
- Can I use my Connections/Privileges account to pay at the campus parking lot?
- Can I use my Connections account to pay for on-campus laundry machines?
- Can I use my Connections/Privileges account to pay for copies and prints in the computer labs?
- Can I use my Connections/Privileges account at campus vending machines?
- Can I buy school, art, lab, and computer supplies (like printer cartridges) with my Connections/Privileges Account?
- When is my Connections account balance refunded?
Meal Plan
- How do I sign up for a meal plan?
- How do I upgrade or downgrade my meal plan?
- Are meal plans mandatory?
- What are “meals per week”?
- What is a “meal equivalent”?
- What if my purchase at a retail dining facility exceeds or falls short of the meal equivalent value?
- Are meal plans refundable?
- What are Dragon Dollars used for?
- Can I bring a guest to eat with me?
- How many guest passes do I get?
- Can I use my meals and Dragon Dollars to pay for a guest?
- Can I buy more guest passes?
- I live off campus. Can I purchase an on-campus meal plan?
Special Dietary Needs
Who can I talk to about my special diet or dietary need?
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Please contact our dietitian, Louise Whittleton, at (607) 753-5774 or whittletonl@corltand.edu to set up an appointment.
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Connections Account
How can I track my Connections/Privileges account balances?
Sign up for Webfood to see all your meal plan and Connections account balances online. There’s no charge for this service
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· Visit our online Connections/Privileges account management center. Ask any foodservice cashier for your balances.
· Swipe your card at a Student Inquiry Device (SID) in the Campus Corner in Corey Union, the College Store, or the ASC office in Neubig Hall.
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Can I use my Connections/Privileges Account at off campus restaurants?
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Yes, at participating restaurants. The on-campus discount does not apply.
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Can I use my Connections/Privileges account to pay at the campus parking lot?
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Coming soon! At this time, however, the machine accepts cash or credit/debit cards only. Discounts do not apply.
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Can I use my Connections account to pay for on-campus laundry machines?
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Yes. In fact, it’s the only form of payment on-campus laundry machines accept.
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Can I use my Connections/Privileges account to pay for copies and prints in the computer labs?
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Yes. Just swipe your ID card to pay. (Please read the instructions at copiers and in the labs.)
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Can I use my Connections/Privileges account at campus vending machines?
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Yes -- just swipe your ID card. Discounts do not apply.
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Can I buy school, art, lab, and computer supplies (like printer cartridges) with my Connections/Privileges Account?
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Yes. You may use your Connections/Privileges account at the College Store.
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When is my Connections account balance refunded?
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We refund Connections balances (by check) in June for accounts with balances of $10 or more.
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Meal Plan
How do I sign up for a meal plan?
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- On campus: You don’t need to do anything. All on-campus students are enrolled automatically in the Silver Plan, which is covered under “Room and Board” on your tuition bill. Freshman and first-semester transfer students may upgrade to the Gold or Platinum plan only. On-campus returning students may choose any of the five meal plans.
- Off campus:Off-campus and West Campus students may select any on-campus or off-campus meal plan or set up a Connections account.
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How do I upgrade or downgrade my meal plan?
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If you’re an on-campus returning student, you can change your meal plan online through BannerWeb or by visiting the ASC office during the first full week of classes.
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Are meal plans mandatory?
Yes. SUNY Cortland Residence Life Policy mandates meal plans for all on-campus students
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Yes. SUNY Cortland Residence Life Policy mandates meal plans for all on-campus students
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What are “meals per week”?
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Each meal plan has a specified number of meals per week:
|
Plan
|
# Meals per Week
|
|
Platinum
|
21
|
|
Gold
|
19
|
|
Silver (default)
|
17
|
|
Bronze
|
14
|
|
Copper
|
10
|
Each time you use a meal at Neubig Dining Center -- or meal equivalent at any other dining facility -- a meal is subtracted from your weekly balance.
- Meals are reset every Thursday.
- Meals are prorated during the shorter weeks in the school calendar.
- Meals are for your own use only.
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What is a “meal equivalent”?
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You can enjoy meals as part of your plan in any of our 11 retail dining facilities by using what we call “meal equivalents.” It’s simple: Just apply the dollar value of your meal toward your purchase. We’ll deduct a meal from your weekly meals balance each time you use a meal equivalent.
Meal equivalent values are as follows:
|
Hours
|
Equivalents
|
|
7:30am – 10:30am
|
$4.00
|
|
10:30am – 8:00pm
|
$6.00
|
|
8:00pm – 11:00pm
|
$5.00
|
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What if my purchase at a retail dining facility exceeds or falls short of the meal equivalent value?
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If your purchase is more than the meal equivalent, use your Dragon Dollars or Connections account to make up the difference.
If you are under the value, you do not receive a refund.
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Are meal plans refundable?
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Meal plans, in accordance with NY State Sales Tax laws, are non-refundable. This means meals do not carry over from week to week, nor are original Dragon Dollars refunded at the end of the year.
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What are Dragon Dollars used for?
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- To make up the difference between the meal equivalent and your retail food purchase, as explained above.
- To purchase food in any dining facility
Remember these guidelines:
- Dragon Dollars are for your use only; you cannot use them for a guest.
- You may add Dragon Dollars to your meal plan at the ASC office or online. Additions receive a 20% premium. (For example, if you add $10, we’ll throw in an extra $2.00.)
- Dragon Dollars still unused at the end of the fall semester roll into the spring semester.
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Can I bring a guest to eat with me?
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All campus meal plans include Neubig Dining Center guest passes. You can use them for visitors – or for a friend who forgets his or her ID card, or even for yourself, if you run out of meals in a given week. Use them or lose them: Guest passes do not carry over from fall to spring semesters.
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How many guest passes do I get?
Click here for plans and number of guest passes each includes.
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Click here for plans and number of guest passes each includes.
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Can I use my meals and Dragon Dollars to pay for a guest?
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No. Meal plans, in accordance with NY State Sales Tax laws, are non-transferable. That means you’re the only one who can use your meals and Dragon Dollars.
That doesn’t mean you can’t cover meals for a guest! Just use Neubig Dining Center guest passes, your Connections account or cash.
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Can I buy more guest passes?
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No. You’ll have to use your Connections account or cash to pay for meals once your passes are gone.
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I live off campus. Can I purchase an on-campus meal plan?
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Yes. Choose any meal plan offered. ASC recommends a Connections account for students who prefer light grab-and-go meals.
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