Parent Frequently Asked Questions
Hugs from Home/Special Occassions
Textbooks
Meal Plans
- How does my student sign up for a meal plan?
- Can my student upgrade or downgrade their meal plan?
- Are meal plans mandatory?
- Where can my student use their meal plan?
- What are meals per week?
- What is a meal exchange?
- How can my student see their account balances?
- Are meal plans refundable?
- Who can my student talk to about a special diet or dietary need?
- What if my student is too sick to go to the dining hall?
Connections Account
- Can a parent add money to a student's Connections Account
- Can a student use Finanical Aid to add money to a Connections account?
Computers
Hugs from Home/Special Occassions
How can I send my student a surprise for their birthday? Valentine's Day? Get well Soon? Good luck on your test?
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You can send a variety of items to your student that shows you remember them. You can place your order online or by phone by calling 607-753-2425.
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Textbooks
What is a prepack? Why should my student prepack their textbooks?
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A prepack is where we package all your student's textbooks in a box and have them waiting when you arrive on campus.
Prepacks allow you and your student to avoid hunting for each textbook that they need. It saves you time!
Prepacks also allow you and your student to save money by giving you first "dibs" on used textbooks. These are less expensive, so they save you money!
Prepack today!
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Meal Plans
How does my student sign up for a meal plan?
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On campus: All on-campus students are enrolled automatically in the Silver FLEX Plan, which is covered under “Room and Board” on your tuition bill. Freshman and first-semester transfer students may upgrade to the Gold PLUS or Platinum PLUS plan only. On-campus returning students may choose any of the five meal plans. To change your meal plan click here.
Off campus:Off campus and West Campus students may select any on campus or off-campus meal plan or set up a Connections account.
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Can my student upgrade or downgrade their meal plan?
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On-campus returning students can change their meal plan on-line through Banner Web or by visiting the ASC office. This option is available until Noon on the fifth day of classes.
If classes begin on: Upgrade or Downgrade Option Ends
Monday Friday at Noon of the same week
Tuesday Monday at Noon of the following week
Wednesday Tuesday at Noon of the following week
Thursday Wednesday at Noon of the following week
Friday Thursday at Noon of the following week
Monday Friday at Noon of the same week
Tuesday Monday at Noon of the following week
Wednesday Tuesday at Noon of the following week
Thursday Wednesday at Noon of the following week
Friday Thursday at Noon of the following week
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Are meal plans mandatory?
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According to SUNY Cortland residence life policy, meal plans are mandatory for all on-campus students.
Our meal plans accommodate students with special dietary needs. For more information, contact our Registered Dietitian at (607)-753-5773
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Where can my student use their meal plan?
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They can use their meal plan in any dining facility.
Neubig Dining Center offers a marketplace style of service which offers healthy options and value.
Or use a meal as a meal equivalent at any of our retail dining centers.
All menu items in the retail dining centers are available for take out.
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What are meals per week?
Each meal plan has a specified number of meals per week:
Plan # Meals per Week
Platinum Plus unlimited access to Neubig only
Gold PLUS unlimited access to Neubig only
Silver Flex (default plan) 17
Bronze Flex 14
Copper Flex 10
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Each meal plan has a specified number of meals per week:
Plan # Meals per Week
Platinum Plus unlimited access to Neubig only
Gold PLUS unlimited access to Neubig only
Silver Flex (default plan) 17
Bronze Flex 14
Copper Flex 10
Each time you use a meal at Neubig Dining Center -- or meal exchange at any other dining facility -- a meal is subtracted from your weekly balance.
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What is a meal exchange?
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Your student can enjoy meals as part of their plan in any of our retail dining facilities by using what we call a “meal exchange.” It’s simple: They apply the dollar value of their meal toward their purchase. We’ll deduct a meal from the weekly meals balance each time they use a meal exchange.
Meal exchange values are as follows:
|
Hours
|
Exchange
|
|
7:30am – 10:30am
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$4.00
|
|
10:30am – 8:00pm
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$6.00
|
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8:00pm – 11:00pm
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$5.00
|
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How can my student see their account balances?
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Students can also ask any dining cashier for their account balances. Connection account and meal plan balances can be viewed online. Account inquiry is a free service.
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Are meal plans refundable?
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Meal plans, in accordance with NY State Sales Tax laws are non- refundable. Unused meals do roll over week to week. Only two rollover meals can be used each week. Meals, Rollover Meals, and Dragons Dollars are not refunded at the end of the semester.
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Who can my student talk to about a special diet or dietary need?
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Please contact our dietitian, Louise Whittleton, at (607) 753-5773 (louise.whittleton@cortland.edu) to set up an appointment.
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What if my student is too sick to go to the dining hall?
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Please have them contact their Residence Hall Director, who will have your student sign Sick Tray Form giving permission for Residential Services Staff to use their meal card to purchase a meal for your student.
The cashier will keep the form as a record of their authorized use.
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Connections Account
Can a parent add money to a student's Connections Account
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Yes, you can add money at anytime online. Deposits of $700 made by the deadline at the beginning of each semester will receive bonus dollars to purchase food.
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Can a student use Finanical Aid to add money to a Connections account?
Yes, please complete the online form.
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Yes, please complete the online form.
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Computers
How do I take advantage of educational discounts on Computers?
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If you access the Dell website through the College Store website, you will automatically be given a discount of up to 12%. Either of these sites will be able to accept online forms of payment. If you would like to use financial aid or would like us to order a computer for you, please contact the College Store at 607-753-4622. Please have the model, pricing, and specs of the computer you are interested in, as well as payment method, for order. You must pay for this in person if the College Store places the order.
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