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dining services audit
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Dining Survey
Dining Feedback Form
*
indicates required question
Use for DINING Audits ONLY
Unit Name
*
-- Choose --
Hilltop
Dragon`s Den
Bookmark
Neubig
Union Station Coffee
Pomodori
Fuel
Bistro Off-Broadway
Greens & Grains
other
Select a Meal / Snack below:
*
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Breakfast
Lunch
Dinner
Snack
Other
Please select a response for each category.
Front-of-House Cleanliness
Table/Chairs
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Disappointing
Getting there
Right on
Outstanding
Wow!
Silverware/Condiment Area
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Disappointing
Getting there
Right on
Outstanding
Wow!
Floors/Walls
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Disappointing
Getting there
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Outstanding
Wow!
Food Service/Display Areas
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Disappointing
Getting there
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Outstanding
Wow!
Trash/Recycling Area
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Disappointing
Getting there
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Outstanding
Wow!
Comments: Front of House
*
Food/Product Quality
Food /Product availability
-- Choose --
Disappointing
Getting there
Right on
Outstanding
Wow!
Food/Product Presentation
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Disappointing
Getting there
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Outstanding
Wow!
Food / Product Packaging
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Disappointing
Getting there
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Outstanding
Wow!
Hot food HOT / Cold food COLD
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Disappointing
Getting there
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Outstanding
Wow!
Overall Food Quality & Value
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Disappointing
Getting there
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Outstanding
Wow!
Comments: Food/Product Quality
*
Customer Service
Presentable and Clean Uniform (hat, shirt, name tag, appropriate)
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Disappointing
Getting there
Right on
Outstanding
Wow!
Friendly Greeting & Service
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Disappointing
Getting there
Right on
Outstanding
Wow!
Food Prepared to Request
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Disappointing
Getting there
Right on
Outstanding
Wow!
Item check-out price matched menu price?
-- Choose --
Yes
No
Speed-of-Service (select approximate length of wait time)
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less than 1 minute
1 - 3 minutes
3 - 5 minutes
5 - 7 minutes
7 - 9 minutes
9 - 10 minutes
more than 10 minutes
Cashier Verified ID Card?
-- Choose --
Yes
No
Comments: Customer Service
*
Additional Audit Information
Select one from the list below
*
-- Choose --
Anonymous Guest
Paid Auditor / Secret Shopper
Enter Auditor # (if Paid Auditor selected above):
Date and Time of Visit:
Enter Month:
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January
February
March
April
May
June
July
August
September
October
November
December
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Enter year:
*
-- Choose --
2018
Approximate time of visit?
*
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